Please read the below terms and conditions carefully
BOUTIQUE D'LUXE does not offer cash refunds or cover costs of return postage on items exchanged. We will however, happily provide a store credit for returns (valid for 6 months) or you can exchange your purchase for another item within 2 weeks of purchase (in store). If you have any queries or questions regarding our returns policy, please feel free to email us at firstname.lastname@example.org and we will get back to you as soon as we can.
For any returns, please get in touch with us via email within 7 days of receiving your item. Returns must be in the exact same condition as they were received, including careful packaging. All garments must have the original swing tag still attached in order to be returned.
Each item has been carefully hand picked, checked and packaged by the team at BOUTIQUE D'LUXE. If on receipt you find your goods to have a manufacturing fault within 7 days of purchase, we will do our best to replace the item for you. If unavailable we will happily provide you a full refund or exchange. The goods will only be accepted if a receipt of purchase is sent with the items.
Change of Mind Returns
If you receive your item and decide it’s not for you, no problem! We will give you a store credit note to the same value of the garment you purchased as long as the item has NOT been worn or washed and all the swing tags are still attached. Change of Size Returns
If you find your item does not fit you or the size is incorrect, please contact us within 3 days of the days you received it and we will gladly send you another size once the item has been returned to us. If we unfortunately do not have your garment in stock, we can exchange it for another item or issue you a store credit note for the cost of the garment only. Any shipping costs (initial shipping or returning) are not included in this credit note and are at the expense of the customer.
BOUTIQUE D'LUXE does not cover any postage costs for exchanges.
In the event that we cannot fulfil your item due to a discrepancy in our stock we will contact you via email to advise and provide you with a full refund to the card you utilised for the initial payment
Sale Item Returns
Unfortunately, we do not offer exchanges or refunds on sale items